tag:blogger.com,1999:blog-11979512.post4489450898589565563..comments2023-10-01T08:23:21.245-05:00Comments on Ironic Teachings: The Death of Customer Service (for North America)Ironichttp://www.blogger.com/profile/16566681411984508527noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-11979512.post-1974905622166215942008-09-17T15:59:00.000-05:002008-09-17T15:59:00.000-05:00There is just 2 things I would add, part of it is ...There is just 2 things I would add, part of it is manners on BOTH sides as well, a please or thank you or a super long way. And with the companies, a lot are pushed to get people through ASAP. Like we have to take a certain amount of calls each day and each call has to be within a certain length of time, that is just not good customer service!! We should be able to take our time and get it right with the customer the first time. Everyone would be happier that way I feel.<BR/><BR/>Sorry to ramble on and on here... Have a good day Leab!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-11979512.post-41666395373043535052008-09-17T15:49:00.000-05:002008-09-17T15:49:00.000-05:00I agree, I work customer service for a living, and...I agree, I work customer service for a living, and most of my coworkers are here just for the paycheck. I do my job the best I can. Do, I know all the answers, no, my industry is medical and ALWAYS changing, but I do always make sure the customer gets the answer. But sometimes they get SO mad when I do not have the answer and have to go and get it, or research it and call them back. It is absolutely correct that it is all of the things you put so well in your post that is the issue with customer service today.... sadly there is no easy fix, if a fix at all....Anonymousnoreply@blogger.com